Renewals Specialist / Customer Success Manager - Up to $80,000 + 25% Bonus

  • Job Reference: 41
  • Date Posted: 28 May 2024
  • Recruiter: Oliver Peters
  • Location: USA
  • Salary: On Application
  • Job Type: Permanent
  • Contact: Oliver Stevens

Job Description

Want to build a faster, more connected future? Oliver Peters is looking for a Renewals Specialist / CSM to join a global leader creating software for broadband service providers. Our client has been leading the way since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?

Job Responsibilities:

  • Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognised between customers.
  • Providing a consultative and proactive process to producing competitive renewal quotes.
  • Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process.
  • Maintaining and updating reporting systems used for research and providing accurate renewal forecasts.
  • Cultivating strong business relationships with the customer, Account Executives and other stakeholders.
  • Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
  • A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals.
  • Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

What it takes:

  • Min 3 years’ experience working in a customer support, sales oriented or renewals environment
  • University/College degree within a related discipline
  • Telecomm industry is an asset
  • Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
  • Experience with Salesforce CRM application
  • Strong desire in establishing and maintaining strong relationships with client
  • Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
  • Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
  • Track record of autonomy, ownership and execution
  • Strong ability to multi-task and prioritize work effectively
  • Knowledge of Spanish and/or Portuguese is an asset
  • Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility

Our work environment includes:

  • Growth opportunities
  • Fully remote position
  • International workforce
  • Flexible working hours

About Us

Oliver Peters is an Equal Opportunity Employer. We do not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, ex-forces status or any other basis. All employment is decided based on qualifications, merit, and business need and we are committed to a fair hiring process.

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